We at MotionMoto pride ourselves in customer service and wish to make all our customers happy with their purchases. If for any reason the item was not to your satisfaction please follow the steps below so we can better help you with fulfilling your order. Please read below for requirements and information.
The first step for the return or exchange process is to contact us via email to firstname.lastname@example.org, using our contact us page or calling us at (619) 885-4585. The next step is to login to your account; if you made a purchase as a guest, you must create an account in order to continue with the return/exchange process and to be eligible to obtain a RA# (Return Authorization Number). This RA# will be sent out to your internal profile messenger. Please be aware that this process must be initiated no later than fifteen (15) calendar days after your purchase.
After receiving an RA#, the item must be shipped back to our warehouse within five (5) calendar days.
Once the item has been inspected and has green light for an exchange, you will be notified and your new order will be processed. If you decide to get a refund instead of exchanging your order, we will issue a refund to your financial institution and should be available within three (3) business days of receiving the item returned.
If you used your MotionMoto Rewards (MMR) to pay for an item and do not want an exchange, this amount will be deducted from your MMR balance.
Please read carefully and agree to our return policies before making a purchase from our store:
- Motorcycle parts must be untested and returned with the original packaging.
- Motorcycle gear (Jackets, gloves, boots, helmets, etc) must be returned with original tags and should not show any signs of use.
- Race Bodywork Kits are not eligible for return.
- Any tools with opened packaging or have been removed from the original package may not be returned.
- Defective items are handled on a case by case basis. Each company has their own warranty policy. We are not able to offer a warranty on any product but we will work to assist you to resolve any problem with your item.
- Damaged items: If your item has arrived and is not in good condition, please let us know at the moment of the delivery. We would require clear pictures in order to open an insurance claim with any of the shipping carriers that we used for this service.
FREE SHIPPING: If the new order qualifies, there is no charge for shipping the exchange back to you. You are only responsible for shipping the items back to us.
Special order item(s) that do not appear in our website and are specifically requested by a customer, are considered “special orders” and are ineligible for returns.